Book a Demo

Kindertales logo. Kindertales Childcare Software.



Family Billing

Security & Reliability

At Kindertales we take the security and privacy of our customers data very seriously. Never will a corner be cut or a best practice ignored when it comes to the handling of users data. We also know that our application is an integral part of our customers day to day operations and how important it is that our application always be accessible.


Take a quick minute to read how Kindertales not only keeps your data secure and private but available 24/7/365.



All information travelling between Kindertales and your browser is protected from eavesdroppers with 256-bit SSL encryption. The lock icon in your browser lets you verify that your data is secure in transit.


The Kindertales application as well as the data that powers it resides securely behind Cisco-powered firewalls and is monitored 24/7.

Intrusion Detection

The Alert Logic Threat Management™ system monitors our environment, detecting external and internal threats. When it detects an incident, Alert Logic's ActiveWatch service provides expert guidance from it's security operations center (SOC), staffed round the clock by Alert Logic security analysts. Integrated vulnerability scanning helps us identify possible points of entry and correct them, and assists with meeting regulatory compliance requirements.


Physical Security

The Kindertales servers are located in Rackspace's state-of-the-art datacentres, which provide biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control to protect the servers that store your data.

Security at a Glance

Physical Security

• Data center access limited to technicians only

• Biometric scanning for controlled data center access

• Security camera monitoring at data center

• 24/7 onsite staff provides additional protection against unauthorized entry

• Unmarked facilities to help maintain low profile

• Physical security audited by an independent firm


System Security

• Dedicated firewall and VPN services to help block unauthorized system access

• Data protection with managed backup solutions

• Intrusion detection devices to provide an additional layer of protection against

   unauthorized system access

• Distributed Denial of Service (DDoS) mitigation services


Operational Security

• Access to confidential information restricted to authorized personnel only

• Systems access logged and tracked for auditing purposes

• Secure document-destruction policies for all sensitive information

• Fully documented change-management procedures

• Disaster recovery and business continuity plans in place

• Best practices used in the random generation of initial passwords

• All passwords encrypted during transmission and while in storage

• Secure media handling and destruction procedures for all customer data

• Support-ticket history available for review via the Kindertales Support Suite




Family Billing




©2019 Kindertales

Contact & Support

Our Mission



To provide caregivers with the tools needed to spend less time managing the facility and more time sharing their love and knowledge with the children they care for. At Kindertales we're dedicated to enhancing and enriching the early childhood experience.


4 West 4th Avenue

Suite 203

San Mateo, CA 94402

Apple App Store badge. Google Play badge.

Our Recommended Devices